bk 99 Responsible Gambling
Your safety is our priority
bk 99 helps you with the right tools and information so that gambling always stays enjoyable and never becomes a source of stress or harm.
Keep Gambling Controlled and Enjoyable
bk 99 believes that online betting and casino is a form of entertainment — but only when enjoyed consciously and within one's means. Age verification is mandatory for every user before joining our platform — anyone under 21 years of age is strictly prohibited from opening an account or participating in any games.
Under our Terms and Conditions, every user can set their own deposit, bet, and session time limits. Using these tools is not a sign of weakness — it is the mark of a responsible player.
If gambling ever starts to affect your daily life, family, or financial situation, our Frequently Asked Questions page has detailed information on how to get help, and our support team is always here for you.
Age Restriction Strictly Enforced
To create an account and participate in any betting or casino activity on bk 99, users must be at least 21 years old.
We take all necessary steps to protect minors. If you suspect that a minor is using your account, notify our support team immediately.
Always treat gambling as entertainment — never as a way to earn money.
Set Your Own Limits
bk 99 gives you full control over your gambling. The tools below can be activated at any time.
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately. A waiting period applies if you wish to increase the limit.
Session Time Limit
Use a session timer to control how long you play in one go. You will be automatically logged out when the set time is up, giving you a chance to take a break.
Temporary Break
If you want to take a break for a few days, you can temporarily suspend your account — from 1 day up to 6 weeks. During this time, deposits and bets will not be possible.
Self-Exclusion
Through long-term self-exclusion, you can remove yourself from the platform entirely. Reopening an account while self-exclusion is active is not possible.
Betting Limit
Set a maximum amount for a single bet or for weekly bets. Bets beyond this limit will not be allowed, making it easier to avoid unplanned spending.
Contact the Support Team
To activate any tool or for any assistance, contact us via 24/7 live chat or email — help is available in both Bengali and English.
Send a Request for Help
Fill in the details below to notify our support team — we will process your request promptly.
After you send your request, our team usually gets in touch within 30 minutes to 3 hours.
When to Be Careful
If you notice the following signs, it may indicate that gambling is going beyond the limits of entertainment:
- Feeling the urge to bet more and more in order to recover lost money.
- Feeling restless or irritable when trying to stop gambling.
- Betting with money meant for household expenses, repaying debts, or other urgent needs.
- Hiding the extent of your gambling from family or close ones.
- Prioritising gambling over work, studies, or relationships.
- Being unable to stop even after exceeding the limits you set for yourself.
- Gambling affecting your sleep, eating, or physical health.
Enjoy Responsibly
Responsible players always keep these simple things in mind:
Where to Find Help
You are not alone. If you feel there is a problem, reach out through any of the options below — all handle your situation with full confidentiality.
bk 99 Live Chat
Speak with our support team via 24/7 live chat. Help is available in Bengali and English. Self-exclusion or limit-setting requests are processed immediately.
Email Support
Contact us by email: [email protected] — describe your issue in detail and the team will respond promptly. Email support is active 24 hours a day, seven days a week.
Family and Close Ones
Telling a family member or a trusted friend is often the most effective first step. Their support and accountability can help you manage the situation.
Professional Counselling
Seeking help from a mental health professional or counsellor is an act of courage. Reach out to mental health service providers in Bangladesh.
Learn more about us — you will find a full account of how bk 99 operates, the policies we follow, and the measures we take to keep users safe. Our commitment to responsible gambling is an integral part of who we are.
Protecting Children and Minors
If there are children or teenagers in your home who use your devices, it is important to take some precautionary steps.
- Keep your bk 99 account password secure — do not share it with anyone.
- Always log out after you finish using the account.
- Use parental control software on your device.
- If you have any suspicion, notify our support team immediately.
21+ Age Requirement
Age verification is mandatory when registering at bk 99. Our system does not allow anyone under 21 years of age to open an account or play. This is a strict rule that applies without any exception.