bk 99's Privacy Policy

bk 99 treats the privacy of its users as a top priority. This Privacy Policy explains what information we collect when you use our platform, how that information is used, who it may be shared with, and what your rights are. This policy supplements bk 99's Terms and Conditions, and both should be read together.

By using our website or app, you are considered to have accepted the terms of this policy. Please read it carefully before creating an account or using any of our services.

1 What Information We Collect

Personal information is collected at various stages while using the bk 99 platform. The information collected falls into two main categories:

1.1 Information You Provide Directly

When you open an account on bk 99, make a deposit, withdraw funds, or contact our support team, we collect the following information:

• Full name and date of birth
• Valid email address and mobile number
• National ID card or passport number (for identity verification)
• Bank account or mobile financial service details (bKash, Nagad, Rocket)
• Residential address

1.2 Automatically Collected Information

When you browse our platform, certain information is collected automatically through technical means:

• IP address and device type
• Browser type and version
• Login time, session duration, and page visit history
• Information collected through cookies and similar tracking technologies
• Gaming activity, betting history, and transaction details

2 Purpose of Using Your Information

Collected information is used only for specific, legitimate purposes. bk 99 never uses your information for unnecessary or unauthorised purposes.

2.1 Primary Use

• Creating, managing, and verifying accounts
• Processing deposits, withdrawals, and other financial transactions
• Providing and managing bonuses and promotional offers
• Providing support through customer service and live chat
• Ensuring platform security and preventing fraud

2.2 Secondary Use

• Improving platform performance and testing new features
• Creating a personalised gaming experience
• Meeting legal obligations and conducting audits
• Sending relevant offers and updates with the customer's consent

3 Sharing Information with Third Parties

bk 99 never sells your personal information for commercial purposes. However, in the following circumstances, information may be shared with third parties on a limited basis:

3.1 Service Providers

Trusted third-party organisations may be given the necessary information for payment processing, identity verification, and technical services. These organisations operate under strict confidentiality agreements and may not use the information beyond the stated purpose.

3.2 Legal Disclosure

Information may be disclosed when required by a court order, legal investigation, or a valid request from a competent authority. This is part of our legal obligations, and in such cases we comply with applicable law.

3.3 Corporate Changes

In the event of a business merger, acquisition, or asset transfer, customer information may be transferred to the new entity. However, you will be notified in advance in such cases.

4 Cookies and Tracking Technologies

bk 99 uses cookies and similar tracking technologies to keep the platform running properly. Cookies are small data files stored on your device that help improve your browsing experience.

4.1 Types of Cookies

• Essential cookies: Used to maintain login sessions and ensure security — without these, the platform cannot function correctly.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Collect usage statistics about the platform to help with improvements.

You can control or disable cookies through your browser settings. Please note that disabling essential cookies may limit some platform functionality.

5 Data Protection and Security

bk 99 applies industry-standard security technologies to protect your personal information. The key components of our security measures are:

• All data transfers are secured with SSL (Secure Socket Layer) encryption.
• Sensitive information is stored in encrypted form.
• Regular security audits and risk assessments are conducted.
• Access control policies ensure that only authorised staff can view personal information.
• Automated monitoring systems remain active for suspicious activity.

However, transmitting information over the internet is never entirely risk-free. While we provide the highest level of security, it is our responsibility to notify you promptly of any security incident.

6 Data Retention Period

bk 99 retains your personal information only for as long as it is needed. The following factors are considered when determining how long information is kept:

• All information is retained for as long as the account remains active.
• Even after an account is closed or deactivated, certain information may be kept for a specified period to meet legal requirements.
• Records of financial transactions are retained for the period required under applicable law.
• Once the retention period expires, information is securely deleted or anonymised.

7 User Rights

You have the following rights regarding your personal information:

7.1 Right to Access

You have the right to know what information we hold about you. You can view this information by going to your account settings or by contacting our support team.

7.2 Right to Rectification

If your profile contains incorrect or incomplete information, you have the right to have it corrected. Please contact our support team to request a correction.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or the resolution of an ongoing dispute.

7.4 Right to Object to Processing

You have the right to object to your information being used for marketing or similar purposes. We respect your preference in such cases.

8 Protection of Minors

bk 99 provides services only to individuals aged 21 or older. We do not knowingly collect any information from minors. If any user is found to be under 21, their account will be immediately closed and all associated information will be deleted.

If a parent or guardian believes their child has registered by mistake, please notify our support team immediately.

9 International Data Transfers

Our servers and service providers may be located in different countries. As a result, your information may be transferred and processed outside of Bangladesh. In such cases, we ensure that applicable data protection standards are maintained and that your information is properly secured.

10 Changes to This Policy

bk 99 reserves the right to amend or update this Privacy Policy as needed. If any significant change is made, you will be informed via your registered email or a notification on the platform. Continued use of the platform after any change will be considered acceptance of the updated policy.

The latest effective version will always be published on this page, and the date of the update will be noted at the top of the page.

11 Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. Our support team is available 24 hours a day, 7 days a week in both Bengali and English:

• Live Chat: Connect directly from any page on the platform
• Email: [email protected]

You can also visit our FAQ section for answers to many common questions.